Ark Flow

Refund Policy

Last Updated: September 10, 2025

1. Introduction

This Refund Policy outlines the terms and conditions for refunds related to subscriptions and credit purchases for Ark Flow, a product by Arkreach Private Limited. By using our services, you agree to the terms of this Refund Policy.

2. Subscription Refunds

14-Day Money-Back Guarantee: We offer a 14-day money-back guarantee for new subscribers to our paid plans. If you are not satisfied with our service within the first 14 days of your initial subscription purchase, you may request a full refund.

Eligibility: To be eligible for a refund under our 14-day money-back guarantee:

  • The request must be made within 14 days of the initial subscription purchase.
  • This applies only to first-time subscribers to a particular plan.
  • Your account must not have violated our Terms of Service.

Subscription Cancellations: You may cancel your subscription at any time. However, after the 14-day money-back guarantee period, we do not provide refunds for:

  • Partial subscription periods.
  • Unused time on your subscription.
  • Automatic subscription renewals after the initial subscription period.

When you cancel a subscription, you will continue to have access to the service until the end of your current billing period, after which your subscription will not renew.

3. Credit Purchase Refunds

Credit Purchases: All credit purchases are final and non-refundable once the credits have been added to your account, except in the following circumstances:

  • Technical issues prevented the credits from being properly added to your account.
  • The purchase was unauthorized or fraudulent (subject to verification).

Unused Credits: Unused credits are not refundable but will remain in your account according to our credit expiration policy as outlined in our Terms of Service.

4. Razorpay Payment Processing

Ark Flow uses Razorpay for payment processing. All payment transactions are subject to Razorpay's terms and conditions in addition to our Refund Policy. For issues related specifically to payment processing, please refer to Razorpay's policies.

5. Refund Process

How to Request a Refund: To request a refund, please contact our support team at support@arkreachflow.com with the following information:

  • Your account email address
  • Date of purchase
  • Reason for requesting a refund
  • Any relevant order or transaction IDs

Processing Time: Refund requests are typically processed within 5-7 business days. Once approved, the refund will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

6. Exceptions

We reserve the right to deny refund requests that:

  • Do not comply with this Refund Policy.
  • Are determined to be fraudulent or abusive.
  • Are for accounts that have violated our Terms of Service.
  • Are for purchases made more than 14 days prior to the refund request.

In exceptional circumstances, we may consider refund requests outside the terms of this policy on a case-by-case basis. Such exceptions are at our sole discretion and do not constitute a waiver of this policy for future cases.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any changes.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@arkreachflow.com
Address: D-107, Sector-2, Noida, District: Gautambuddha Nagar, State: Uttar Pradesh, PIN Code: 201301, India